Refund policy

7-Day Return Policy


We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at customersupport@5amoriginals.in. Returns should be sent to the following address:
G-130, Jal Vayu Vihar, Sector-25, Noida-201301.

If your return request is accepted, we will provide you with a return shipping label and instructions on how to proceed. Items sent back without prior approval will not be accepted.

For any return-related queries, feel free to contact us at

customersupport@5amoriginals.in.

 


Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so that we can resolve the issue promptly.

 


Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Undergarments (due to hygiene reasons)

  • Customized or personalized products

  • Sale items and gift cards

  • Hazardous materials, flammable liquids, or gases

If you have any concerns regarding a specific item, please reach out to us before placing your return request.

 


Exchanges

If you wish to exchange an item, the fastest way is to return the original item first. Once your return is accepted, you can place a new order for the replacement.

 

 

Refunds

Once we receive and inspect your return, we will notify you about the refund status. If approved, the refund will be processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at customersupport@5amoriginals.in.